Terms of service
Terms of Service
Last Updated: September 8, 2026
Welcome to Herb Haven. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, services, and any related features or content offered by Herb Haven (collectively, the “Services”).
Throughout these Terms, the terms “we,” “us,” and “our” refer to Herb Haven. The terms “you” and “your” refer to any visitor, customer, or user of our Services.
By visiting our website, browsing our store, placing an order, purchasing a product, or otherwise using our Services, you agree to be bound by these Terms and by any additional policies referenced herein.
Please read these Terms carefully before using our Services. If you do not agree with these Terms, you should not access or use our website or Services.
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer and sell our products to you.
1. Eligibility and Online Store Terms
By using our Services, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you are the age of majority and have given permission for any minor dependents under your supervision to use the Services.
You may not use our products or Services for any unlawful, fraudulent, abusive, or unauthorized purpose.
You may not violate any applicable federal, state, local, or other laws or regulations when using our Services.
Any breach of these Terms may result in the suspension or termination of your access to our Services.
2. General Conditions
We reserve the right to refuse service to any person for any lawful reason at any time.
You understand that information you submit through the website, excluding payment card information, may be transmitted over various networks and may be adapted as necessary to meet technical requirements.
Payment card information is handled through secure payment processing systems and is encrypted during transmission where required by applicable payment processing standards.
You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of the Services without our prior written permission.
3. Accuracy, Completeness, and Timeliness of Information
We make reasonable efforts to ensure that information available through our website is accurate and current. However, we do not guarantee that all information on the website will always be complete, accurate, reliable, or current.
Information provided on the website is intended for general informational and shopping purposes and should not be relied upon as the sole basis for making decisions where more complete or current information may be necessary.
We reserve the right to modify website content at any time unless otherwise required by applicable law.
4. Products and Services
Certain products or services may be available exclusively through our online store and may be available only in limited quantities.
We make reasonable efforts to display product colors, photographs, descriptions, dimensions, specifications, and other characteristics as accurately as possible. However, the appearance of products may vary depending on lighting, device displays, materials, and manufacturing variations.
We reserve the right, where permitted by law, to:
Limit sales of our products or Services to any person, geographic region, or jurisdiction;
Limit quantities of products available for purchase;
Discontinue any product or Service;
Change product descriptions, specifications, or availability; and
Correct product information where necessary.
All product descriptions and availability are subject to change without notice.
5. Pricing
Prices for our products are displayed in U.S. Dollars (USD) unless otherwise stated.
We reserve the right to change product prices at any time without prior notice.
Applicable sales taxes may be calculated and added to your order based on your shipping destination and applicable federal, state, or local requirements.
Shipping charges, when applicable, will be displayed during checkout before you complete your purchase.
In the event of an obvious pricing, typographical, or technical error, we reserve the right to correct the error and, where legally permitted, cancel or adjust an affected order.
6. Orders and Acceptance
Submitting an order does not necessarily constitute our final acceptance of that order.
We reserve the right to reject, limit, or cancel orders where reasonably necessary, including in cases involving:
Suspected fraud or unauthorized transactions;
Incorrect product or pricing information;
Product unavailability;
Payment authorization problems;
Shipping restrictions;
Duplicate or unusually large orders; or
Violations of these Terms.
If we cancel an order after payment has been processed, we will issue a refund for the canceled portion of the order using the original payment method where practicable.
You agree to provide current, complete, and accurate billing, shipping, contact, and payment information for all purchases.
7. Payments
Available payment methods are displayed during checkout.
By providing payment information, you represent that you are authorized to use the selected payment method and authorize us and our payment service providers to charge the total amount associated with your order, including applicable taxes, shipping charges, and other disclosed fees.
Payments may be processed through Shopify Payments or other third-party payment processors. Those providers may have additional terms and privacy practices that apply to their services.
8. Shipping and Delivery
Shipping options, estimated delivery times, available destinations, and applicable shipping charges are governed by our Shipping Policy and may also be displayed during checkout.
Delivery timeframes are estimates and may be affected by carrier delays, weather conditions, holidays, address issues, high-volume periods, or circumstances beyond our reasonable control.
Customers are responsible for providing complete and accurate shipping information.
9. Returns, Refunds, and Exchanges
Returns, refunds, exchanges, damaged products, incorrect products, and related requests are governed by our Return & Refund Policy.
Customers are responsible for reviewing the Return & Refund Policy before completing a purchase.
Where applicable, refunds will generally be returned to the original payment method in accordance with the terms stated in our Return & Refund Policy.
Nothing in these Terms is intended to limit any consumer rights that cannot legally be waived under applicable law.
10. Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information.
We may limit or cancel quantities purchased per person, household, account, payment method, billing address, shipping address, or order where reasonably necessary to prevent fraud, abuse, unauthorized resale, or circumvention of purchase limitations.
11. Third-Party Tools and Services
We may provide access to third-party tools, applications, integrations, or services that we do not directly control.
Such services may be subject to separate terms and privacy policies established by the applicable third party.
Your use of third-party tools is at your own discretion.
12. Third-Party Links
Certain content, products, applications, or services available through our website may include materials or links provided by third parties.
Third-party links may direct you to websites that are not operated or controlled by Herb Haven.
We are not responsible for the content, security, privacy practices, products, or services of third-party websites except where required by applicable law.
13. User Comments, Reviews, and Submissions
If you submit product reviews, feedback, ideas, photographs, comments, or other materials to us, you represent that you have the right to provide such material.
You agree that your submissions will not:
Violate another person's intellectual property rights;
Violate privacy or publicity rights;
Contain unlawful, abusive, defamatory, obscene, or deceptive content;
Contain malware, viruses, or malicious code;
Misrepresent your identity; or
Be used for fraudulent or unlawful purposes.
We reserve the right to remove content that violates these Terms or applicable law.
14. Intellectual Property
Unless otherwise stated, the content available through Herb Haven, including website design, text, graphics, photographs, product descriptions, logos, branding, icons, videos, and other original materials, is owned by or licensed to Herb Haven and is protected by applicable intellectual property laws.
You may use our website and content only for lawful personal, non-commercial shopping purposes.
You may not copy, reproduce, modify, distribute, publish, sell, license, or commercially exploit our protected content without prior written authorization.
15. Prohibited Uses
You may not use our website or Services:
For any unlawful purpose;
To violate applicable laws or regulations;
To infringe intellectual property rights;
To harass, abuse, defame, intimidate, or unlawfully discriminate;
To submit false or misleading information;
To transmit viruses, malware, or harmful code;
To collect personal information unlawfully;
To spam, phish, scrape, or interfere with website functionality;
To attempt unauthorized access to systems or accounts;
To conduct fraudulent transactions; or
To interfere with security features of the Services.
16. Personal Information and Privacy
Our collection, use, disclosure, and handling of personal information is governed by our Privacy Policy.
By using our Services, you acknowledge that certain information may also be processed by Shopify, payment processors, shipping carriers, analytics providers, and other service providers as necessary to operate our store.
17. Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other matters.
We reserve the right to correct errors and update information where reasonably necessary.
Where legally permitted, we may cancel an order affected by a material error and issue an appropriate refund.
18. Disclaimer of Warranties
To the fullest extent permitted by applicable law, our website and Services are provided on an “as is” and “as available” basis, except for any express warranties provided with a particular product.
We do not warrant that the website will always be uninterrupted, timely, secure, or error-free.
Some states do not allow certain warranty exclusions, so some exclusions may not apply to you.
19. Limitation of Liability
To the fullest extent permitted by applicable law, Herb Haven and its owners, employees, representatives, affiliates, contractors, service providers, and agents will not be liable for indirect, incidental, special, punitive, or consequential damages arising from or relating to your use of the Services.
This limitation does not apply to liability that cannot legally be excluded or limited.
20. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Herb Haven and its owners, affiliates, employees, contractors, representatives, agents, licensors, and service providers from claims, liabilities, damages, losses, and reasonable expenses arising from your material violation of these Terms, applicable law, or the rights of another person.
21. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The remaining provisions will continue in full force and effect.
22. Termination
These Terms remain effective unless terminated by you or us.
We may suspend or terminate access to our Services where reasonably necessary because of a material violation of these Terms, suspected fraud, unlawful activity, security concerns, or other harmful conduct.
23. Entire Agreement
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies posted on our website, constitute the agreement between you and Herb Haven concerning your use of the Services.
24. Governing Law
These Terms and any separate agreements through which we provide Services will be governed by and construed in accordance with the applicable laws of the Commonwealth of Massachusetts and the United States, without regard to conflict-of-law principles, except where applicable consumer protection law requires otherwise.
Nothing in these Terms limits any rights or remedies available to consumers under applicable federal, state, or local law that cannot legally be waived.
25. Changes to These Terms
We reserve the right to update, modify, or replace these Terms from time to time.
When material changes are made, we may update the “Last Updated” date at the top of this page and provide additional notice where required by applicable law.
We encourage you to review this page periodically.
26. Contact Information
Questions regarding these Terms of Service may be directed to:
Herb Haven
3 Greendale Rd
Mattapan, MA 02126
United States
Phone: 617-980-7406
Email: Haventhomas200@brasserieluxees.store