Shipping policy
Shipping Policy
Herb Haven
3 Greendale Rd
Mattapan, MA 02126
United States
Phone: 617-980-7406
Email: Haventhomas200@brasserieluxees.store
Last Updated: September 8, 2026
Thank you for shopping with Herb Haven. This Shipping Policy explains our shipping destinations, processing times, delivery options, shipping charges, and other important information related to the delivery of your order.
1. Shipping Destinations
Herb Haven currently ships orders within the United States only.
We do not offer international shipping at this time. Orders placed with a delivery address outside the United States may be canceled and refunded.
Shipping availability may vary depending on the destination, carrier service availability, and any applicable state or local shipping requirements.
2. Order Processing
Orders are typically processed before being transferred to the applicable shipping carrier.
Processing times are separate from the estimated delivery times listed below. Orders placed on weekends, holidays, or outside normal business hours may begin processing on the next business day.
During periods of high order volume, promotions, holidays, severe weather, or other circumstances beyond our reasonable control, processing or delivery may take longer than usual.
3. Shipping Rates and Delivery Estimates
Our standard shipping options are as follows:
Orders Under $70.00
Standard Shipping
Estimated delivery: 3–5 business days
Shipping fee: $8.00
Express Shipping
Estimated delivery: 1–2 business days
Shipping fee: $15.00
Orders of $70.00 or More
Standard Shipping
Estimated delivery: 3–5 business days
Shipping fee: FREE
Express Shipping
Estimated delivery: 1–2 business days
Shipping fee: $15.00
Shipping charges and available shipping methods will be displayed at checkout before you complete your purchase.
Applicable shipping charges may be subject to Shopify checkout settings, carrier rates, destination-specific requirements, and applicable state or local rules.
4. Delivery Timeframes
All delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise at checkout.
Business days generally exclude Saturdays, Sundays, and federal holidays.
Delivery times may be affected by factors outside our control, including:
Carrier delays
Severe weather
Natural disasters
High seasonal shipping volumes
Incorrect or incomplete delivery information
Transportation disruptions
Governmental or regulatory restrictions
Herb Haven is not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.
5. Order Tracking
When tracking information is available, customers may receive a shipping confirmation containing tracking details after the order has been dispatched.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
6. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
Please carefully review your:
Recipient name
Street address
Apartment, suite, or unit number
City
State
ZIP code
Contact information
If you notice an error in your shipping address, please contact us as soon as possible.
We cannot guarantee that shipping information can be changed after an order has entered processing or has been shipped.
Herb Haven is not responsible for delivery failures, delays, losses, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.
7. Undeliverable or Returned Packages
If a package is returned to us because it was refused, unclaimed, undeliverable, or sent to an incorrect address provided by the customer, additional shipping charges may apply if the order is reshipped.
Any refund relating to a returned or undeliverable order will be handled in accordance with our Return & Refund Policy and applicable law.
8. Lost, Stolen, or Damaged Packages
If your package appears to be lost, damaged during transit, or otherwise affected by a delivery issue, please contact us as soon as reasonably possible.
We may request supporting information, such as:
Your order number
Tracking information
Photographs of the package or damaged product
Other information reasonably necessary to review the issue
We may also ask you to cooperate with the shipping carrier's investigation or claims process.
Please note that once a carrier confirms successful delivery to the address provided at checkout, responsibility for packages that are subsequently lost or stolen may depend on the circumstances and applicable law.
9. Split Shipments
Orders containing multiple products may occasionally be shipped in separate packages.
If your order is divided into multiple shipments, you may receive separate tracking information for each package. You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments.
10. Shipping Restrictions
Certain products or delivery locations may be subject to shipping restrictions imposed by carriers, applicable laws, regulations, or safety requirements.
If we are unable to ship an item to your location, we may contact you to arrange an alternative solution or cancel and refund the affected item or order, as appropriate.
11. Changes to Shipping Rates
Herb Haven reserves the right to update shipping rates, delivery methods, free-shipping thresholds, and other shipping terms from time to time.
Any applicable shipping charge will be clearly presented at checkout before payment is completed.
12. Contact Us
If you have any questions regarding this Shipping Policy or the delivery of your order, please contact us:
Herb Haven
3 Greendale Rd
Mattapan, MA 02126
United States
Phone: 617-980-7406
Email: Haventhomas200@brasserieluxees.store