Refund policy
Return & Refund Policy
Herb Haven
3 Greendale Rd
Mattapan, MA 02126
United States
Phone: 617-980-7406
Email: Haventhomas200@brasserieluxees.store
Returns
We want you to be satisfied with your purchase from Herb Haven. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.
To be eligible for a return, your item must:
Be unused, unworn, and in the same condition in which you received it.
Be returned in its original packaging, including all accessories, manuals, labels, and other materials that were included with the product.
Include proof of purchase or your order number.
To request a return, please contact us at Haventhomas200@brasserieluxees.store before sending any item back.
Items returned without first requesting a return may not be accepted.
Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise eligible for a return due to an error on our part, customers are responsible for the cost of return shipping.
Original shipping charges are non-refundable unless required by applicable law or unless the return is the result of an error by Herb Haven.
We recommend using a trackable shipping service when returning an item. Herb Haven is not responsible for return shipments that are lost or damaged in transit.
Please do not return products without receiving return instructions from our customer service team.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at Haventhomas200@brasserieluxees.store.
To help us resolve the issue efficiently, please provide:
Your order number.
A description of the issue.
Clear photos or videos showing the product and any damage or defect.
Photos of the packaging, where applicable.
After reviewing your request, we may offer a replacement, refund, or other appropriate solution.
Non-Returnable Items
Certain types of products may not be eligible for return, including:
Items that have been used, altered, assembled, installed, washed, or damaged after delivery.
Items that are missing original packaging, accessories, manuals, labels, or components.
Personalized, customized, or made-to-order products.
Gift cards.
Clearance or final-sale items where clearly identified as non-returnable at the time of purchase.
Products that cannot be returned for health, hygiene, or safety reasons once opened or used.
Please contact us before purchasing if you have questions about whether a specific product is eligible for return.
Exchanges
The fastest way to receive a different item is to return the original eligible item and place a new order once your return has been approved.
If you receive a defective, damaged, or incorrect product, please contact us and we will provide appropriate assistance.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow time for your bank, credit card company, or payment provider to process and post the refund to your account.
Shipping charges, expedited delivery fees, and other non-product charges are generally non-refundable unless the return is caused by an error on our part or otherwise required by applicable law.
Partial Refunds
In certain circumstances, only a partial refund may be granted, including when:
An item is returned with signs of use or damage not caused by Herb Haven.
Original packaging, accessories, manuals, or components are missing.
The product has been returned in a condition that reduces its resale value.
Any applicable deduction will be communicated to you after the returned product has been inspected.
Refund Processing Time
After your return has been received and approved, refunds are generally initiated within 5–10 business days.
The exact time required for the refund to appear in your account may vary depending on your financial institution or payment provider.
Late or Missing Refunds
If you have not received an expected refund:
Check your bank or credit card account again.
Contact your credit card company or payment provider, as processing times may vary.
Contact your bank, as additional processing time may be required.
If you have completed these steps and still have not received your refund, please contact us at Haventhomas200@brasserieluxees.store.
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate your request; however, once an order has entered processing, fulfillment, or shipment, we may not be able to cancel or modify it.
If the order has already shipped, you may request a return after receiving the product, subject to this Return & Refund Policy.
Refused or Undeliverable Packages
If an order is returned to us because it was refused, the delivery address was incorrect or incomplete, or the carrier was unable to complete delivery for reasons outside our control, applicable shipping or return costs may be deducted from the refund where permitted by law.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Herb Haven
3 Greendale Rd
Mattapan, MA 02126
United States
Phone: 617-980-7406
Email: Haventhomas200@brasserieluxees.store
Policy Notice:
This Return & Refund Policy applies to purchases made directly through Herb Haven's online store. Return eligibility, refund rights, and consumer protections may also be subject to applicable United States federal and state laws. Where applicable law provides customers with additional rights or protections, those legal requirements will take precedence over this policy.